1. Introduction & Purpose of This Policy

Section 1

This Privacy Policy explains in detail how egroup88 ("we", "Platform", or "company") collects, uses, processes, stores, and protects your personal information as a member using our online betting platform at egroup88.onl.

We understand that your privacy is a deeply personal and sensitive matter. Your trust is egroup88's most valuable asset, and we are committed to ensuring that every piece of information you provide is handled with the highest level of care and security. This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.

By using the egroup88 platform — whether via the website, accessing your account, or interacting with our services in any way — you hereby confirm that you have read, understood, and fully accepted the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact our support team.

Note: This Privacy Policy should be read together with Terms and Conditions egroup88. Both documents together form the complete agreement between you and the egroup88 platform.

2. Information We Collect

Section 2

Egroup88 collects various categories of information to enable us to provide you with a secure, efficient and personalised service. This data collection is carried out transparently and only when there is a clear operational need.

Basic Personal Information

  • Full name as stated in your official identification document.
  • Date of birth for age verification purposes (18+ required).
  • Identity card or passport number for KYC processing.
  • Current residential address including city, state, and postcode.
  • An active mobile number registered in your name.
  • A valid and active email address for official communications.

Financial Information

  • Bank name and account number for deposit and withdrawal processing.
  • Digital wallet account holder name (Touch 'n Go, GrabPay, USDT).
  • Records of all deposit, withdrawal and wagering transactions on the platform.
  • History of bonuses and promotions claimed.

Technical Information

  • The IP address of the device used during login and gameplay.
  • Browser type, operating system, and device version.
  • Platform usage data including session duration, pages visited, and in-game actions.
  • Cookies and device identifiers for security and user experience purposes.

Our guarantee: egroup88 does not collect more data than is necessary for platform operations. Each category of data collected has a clear and legitimate purpose, and you may request further clarification on any data we hold at any time.

3. How We Use Your Information

Section 3

The data we collect is used solely for the following purposes directly related to the operation of the egroup88 platform and the enhancement of your experience as a member:

Purpose of Use Data Usage Legal Basis
Account Registration & Verification Name, IC number, date of birth, email, phone number Contract fulfilment
Transaction Processing Bank details, deposit & withdrawal records Contract fulfilment
KYC Verification IC/Passport, proof of address, bank statement Legal obligation
Fraud Prevention IP address, activity logs, device data Legitimate interest
Customer Support Email, chat records, transaction history Contract fulfilment
Promotional Communications Email, phone number (with consent) Agreement
Platform Improvement Usage data, anonymised analytics data Legitimate interest

4. Data Sharing with Third Parties

Section 4

Egroup88 does not sell or disclose your personal information to third parties for marketing or commercial purposes. However, in certain limited situations, we may need to share some information with the following parties:

  • Payment Service Providers: Transaction information is shared with our payment processors (FPX, Touch 'n Go, GrabPay, Maybank, CIMB) solely for the purpose of processing your deposits and withdrawals.
  • Technical Service Providers: Cloud and security infrastructure providers that help operate our platform. All providers are bound by strict confidentiality agreements.
  • Legal Authority: We are required to disclose information when ordered to do so by a court, regulatory body, or relevant law enforcement agency.
  • Identity Verification Services: Third-party providers that assist in verifying your identity during the KYC process to ensure compliance with anti-money laundering (AML) regulations.

All third parties we work with are bound by strict data protection agreements and must comply with our privacy policy. egroup88 takes full responsibility for ensuring every appointed provider upholds the same high data-handling standards as our own internal practices.

5. Cookies & Tracking Technologies

Section 5

Egroup88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how members interact with our platform. The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login sessions, account security, and navigation. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how pages are used for technical improvement purposes. Data is collected anonymously.
  • Functional Cookies: Saves your preferences such as language, display settings, and game choices so you do not need to reconfigure them each time.
  • Security Cookies: Detects suspicious login patterns and protects your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the egroup88 platform.

6. Data Security & Technical Safeguards

Section 6

Egroup88 continually invests in security infrastructure to ensure your data is protected at all times. The technical security measures we implement include:

  • 256-bit SSL encryption for all communications between your device and egroup88 servers.
  • Two-factor authentication (2FA) is available for all member accounts.
  • Advanced firewall and intrusion detection system (IDS) operating 24 hours a day.
  • Periodic security vulnerability scanning conducted by independent security experts.
  • Automatic data backup and a comprehensive disaster recovery plan.
  • Strict internal access controls — only authorised personnel may access sensitive member data.
  • Real-time activity monitoring system to detect any anomalies or suspicious activity.

Note: While we take all reasonable steps to protect your data, no system is 100% immune to cyber threats. You also play an important role by using a strong password, enabling 2FA and never sharing your login credentials with anyone.

7. Your Rights as a Data Owner

Section 7

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

Right of Access Request a copy of all personal data we hold about you at any time.
Right to Rectification Correct any inaccurate or outdated information in your account.
Right to Erasure Request deletion of your personal data, subject to applicable legal obligations.
Right to Object Object to the processing of your data for direct marketing purposes at any time.
Right to Portability Receive your data in a machine-readable format for transfer to another provider.
Right to Restriction Restrict the processing of your data while we investigate any complaint you have raised.

To exercise any of the above rights, please contact the egroup88 support team via live chat on the platform. We will process your request within 14 business days from the date of receipt. In complex cases, this period may be extended to up to 30 days with written notice to you.

8. Data Retention Period

Section 8

Egroup88 does not retain your personal data longer than is necessary for the purposes stated in this policy. Our data retention periods are as follows:

  • Active account data: Retained for the duration that your account remains active and in use.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements and tax reporting obligations.
  • Security and audit logs: Retained for 2 years for investigation purposes in the event of any security incident.
  • Closed account data: Basic personal information is retained for 5 years after account closure, after which the data is anonymised or permanently deleted.
  • Support communication records: Retained for 3 years for reference and dispute resolution purposes.

9. Children's Privacy

Section 9

The egroup88 platform is an online betting service strictly restricted to individuals aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered on our platform are urged to contact our support team immediately.

10. Changes to the Privacy Policy

Section 10

Egroup88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data-handling practices, the latest legal requirements or changes to platform services. Any changes made will take effect immediately upon publication on egroup88.onl.

For significant and material changes, egroup88 will endeavour to notify members via email or in-platform notification at least 14 days before the changes take effect. We encourage you to review this Privacy Policy page periodically to ensure you are always up to date with the latest version.

Your continued use of the egroup88 platform following any changes to this Privacy Policy will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the rights set out in Section 7 above.

For any enquiries, concerns or requests relating to this Privacy Policy, please contact the egroup88 Data Protection Officer via live chat on the platform or visit the FAQ us for further guidance.